#7

Strategic Planning Balanced Scorecard Performance Measurement

  • The Balanced Scorecard is implemented by translating the vision and strategy into a comprehensive set of objectives and performance measures in four categories;
  • Financial
    • Revenue
    • Operating Income
    • (Profit after Business Expenses)
    • Conversion
    • (% of Operating versus Revenue)
    • Receivables (Cash Flow)
  • Customer
    • OTD
    • Customer Scorecard
    • Customer Satisfaction
    • Voice of the Customer
  • Internal Processes
    • Key Processes as Identified in Your 9001 Documentation
    • Procedures that control customer’s final product
  • Learning & Growth. (Human Resources)
    • Voluntary Attrition
    • Voice of the Employee
    • Employee Recognition

Strategic Planning

Tools / Methods

  • Strengths Weaknesses Opportunities Threats
  • Key Initiatives
  • Rocks (Quarterly Tasks)
  • Strategic Pillars
    • What is your Organization “Brand in the Industry”
    • What Technology / Solutions does your Organization Supply.
    • Quality Systems – Define
    • Business Processes
    • What Drives your Organization
  • Hedgehog
    • What is your Organizations Passion
    • What does the Organization want to be Best in the World
    • What is your Economic engine?