Corrective Actions & Measuring their Performance
Work Instructions to
Completing a successful RCCA
- IQS uses the five why methodology as a standard RCCA process tool
- Work Instructions using the five why tool available
- IQS will provide onsite training including a hands-on workshop 8 – 40 hour sessions based on your specific needs
- IQS will provide onsite assistance with internal failures / findings using the RCCA of your company's choice including verification of effectiveness
- IQS will write a RCCA that provides added value and improvement to your company's processes
Measuring Process Performance
- IQS will develop RCCA performance measurables to monitor the process health including
- Day Open (measured on target date)
- Response time (measured on target date)
- First Time RC Acceptance (Measured on Yes / No)
- Time to Close (measured on target date)
- Costs (Added to COPQ, minus Internal audits)
- Number of findings in any specific category / QMS document
- (Targets weaknesses in a document or process that may be changed / improved)